Terms & Conditions   |   Policies

By placing an order, the buyer acknowledges and agrees to be bound by the following Terms and Conditions.

ChangHoSek

Order Amendments or Cancellations

  • Order amendments are not allowed once payment is completed.

  • No refunds allowed.

 

 

Deliveries Policies

  • Available from 1st September 2020

  • Available at $15 per location per order.

  • We will contact you once your payment is made to arrange for delivery date. 

  • We will not be able to deliver at a stipulated time.

  • Any requested changes to delivery date and location will be subject to availability

  • Deliveries to Sentosa is subject to an additional $10 charge.

  • We do not deliver to Jurong Island, Tuas, Changi Airport or restricted areas.

  • Free delivery for single order of 30 boxes and above to one(1) location.

  • If deliveries cannot be received by the receiving party during the stipulated date, the order will be sent back to us at your cost. Another delivery date and time will be arranged at your cost.

  • If you request for the items to be placed at your door or a safe location, we will not be responsible of any damages or loss.

  • The recipient is wholly responsible for checking that the order specifications are correct and in good condition. Subsequent disputes will not be entertained if not raised on the day of delivery. We will not be responsible for any damage that occurs after the delivery has been completed.

Storage

  • Traditional baked mooncakes should be stored in a cool and dry environment. Leftovers should be refrigerated in an air tight container and consumed within 3-5 days of cutting the mooncake. Mooncakes are best before 15/10/2020.

  • Snowskin mooncakes should be stored in the freezer immediately upon receipt.

  • Snowskin mooncakes can be stored for 3 months, leftovers should be frozen in an air tight container and consumed within 3 days of cutting the mooncake. Mooncakes are best before 31/12/2020.

  • Snowskin mooncakes should be thawed for at least 10 minutes or until desired consistency of durian filling.

 

 

Allergies & Dietary Restrictions

  • We bake in a kitchen that handles wheat, dairy, nut and soy. Our mooncakes are therefore not recommended for those with allergies.

  • We are not a halal-certified bakery.

 

 

Discount Codes

  • No extensions for expired discount codes will be provided.

  • Discount codes cannot be transferable or exchanged  for cash.

 

 

Copyright and Trademark

  • The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of CHANGHOSEK or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website is prohibited. 

Privacy Policy

DATA PROTECTION NOTICE

 

We generally do not collect your personal data unless It is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us.

 

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you.

 

When you interact with us on our websites, we automatically receive and record information on our server logs from your browser.

 
 
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Copyright © 2019 Changhosek