ChangHoSek

Frequently asked questions

What is the lead time for all mooncakes?


All mooncakes are available for delivery from 1st September 2020. Available slots are filled on a first come, first served basis.




How do I store Traditional Mooncakes?


Traditional baked mooncakes should be stored in a cool and dry environment. Leftovers should be refrigerated in an air tight container and consumed within 3-5 days of cutting the mooncake. Mooncakes are best before 15/10/2020.




Can I choose to mix the flavours in a combination that I prefer?


Unfortunately, this is not possible.




How do I store Snowskin Mooncakes?


Snowskin mooncakes should be stored in the freezer immediately upon receipt. Snowskin mooncakes can be stored for 3 months, leftovers should be frozen in an air tight container and consumed within 3 days of cutting the mooncake. Mooncakes are best before 31/12/2020. Snowskin mooncakes should be thawed for at least 10 minutes or until desired consistency of durian filling.




Are there any areas that you do not deliver to?


We do not deliver to any islands other that main island Singapore and Changi Airport Singapore. We also do not deliver to areas affected to road closure and deliveries to Sentosa are available at an additional $10 surcharge.




What are your delivery timing and charges?


We are unable to schedule a specific timing. Delivery to a location per order is at $15. Delivery is waived for orders above 30 boxes. Deliveries to Sentosa available at an additional $10 surcharge. We deliver everyday of the week between 12pm-8pm




Are your mooncakes halal?


We are not halal certified.




Are there vegan options?


Yes! Our white lotus paste with melon seeds and snowskin durian mooncakes have no animal by-products in them.




Are your mooncakes suitable for diabetics?


Our white lotus paste mooncakes are low in sugar but still contain sugar.





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